From time to time, some of our customers move away and ask us for advice on finding a trustworthy HVAC company in their new area. Sadly, we hear far too many stories about people—especially elderly homeowners—being taken advantage of by dishonest contractors.
In fact, we often get calls from folks seeking a second opinion, only to find that their HVAC system is in perfectly good condition and no repairs or replacements are needed. It’s frustrating, but not surprising.
To help protect yourself (or your loved ones) from falling into this trap, here are a few key things to consider when hiring a new HVAC company:
1. Reputation Matters
Start by asking friends, neighbors, or local community members if they can recommend someone. Word of mouth is one of the most reliable ways to find a contractor you can trust. We’ve built much of our own business through referrals from happy customers—people recommending us to their friends, neighbors, and church members because of the experience they’ve had with us.
Look for reviews online as well, but keep in mind that personal referrals often carry more weight than anonymous feedback.
2. Licensing & Insurance
Always make sure your HVAC contractor is properly licensed. Most states offer an online portal where you can quickly verify a contractor’s license status. The license should be active and in good standing.
In addition, confirm that the company carries both liability insurance and workers’ compensation. This protects not only the workers but also your home, in case of any accidents or damage during the job.
3. Ask About Commission-Based Pay
This might sound a bit bold, but it’s an important question to ask: Are the technicians paid on commission?
Many large HVAC companies operate this way, and while not all commission-based systems are inherently bad, they can lead to technicians upselling unnecessary services or equipment just to meet sales quotas.
We’ve heard from more than a few frustrated homeowners who were sold something they didn’t need—only to come to us later for a second opinion. In many cases, their system was functioning just fine.
Final Thoughts
When it comes to HVAC services, a little due diligence goes a long way. Taking the time to ask the right questions can save you a lot of stress—and money—in the long run.
If you’re ever unsure or just want a second opinion, we’re always here to help.